Zoiufauna

Refund Policy

Last Updated: January 2025

1. Overview

This Refund Policy outlines the terms and conditions under which Zoiufauna ("we," "us," or "our") processes refunds for products or services purchased through our website at https://zoiufauna.world (the "Website").

2. Contact Information

Sleep Foundation
8415 Pulsar Place, Suite 107
Columbus, OH 43240
United States
Email: admin@zoiufauna.world
Phone: +1 800 805 2507

3. Eligibility for Refunds

Refund eligibility depends on the type of product or service purchased:

3.1 Digital Products

Digital products (such as e-books, guides, or downloadable content) may be eligible for a refund within 14 days of purchase if:

  • The product has not been downloaded or accessed
  • There is a technical issue preventing access that we cannot resolve
  • The product was purchased in error

Once a digital product has been downloaded or accessed, it is generally not eligible for a refund unless there is a significant defect or error in the content.

3.2 Services

Services (such as consultations or programs) may be eligible for a refund if:

  • The service has not yet been provided
  • Cancellation is made at least 48 hours before the scheduled service
  • We are unable to deliver the service as described

3.3 Subscriptions

Subscription services may be cancelled at any time. Refunds for subscription fees are handled as follows:

  • Monthly subscriptions: No refund for the current billing period; cancellation takes effect at the end of the period
  • Annual subscriptions: Prorated refund available if cancelled within 30 days of initial purchase

4. Non-Refundable Items

The following are not eligible for refunds:

  • Digital products that have been downloaded or accessed
  • Services that have already been provided
  • Promotional or discounted items marked as "final sale"
  • Gift cards or vouchers

5. How to Request a Refund

To request a refund, please contact us within the applicable refund period:

  • Email: admin@zoiufauna.world
  • Phone: +1 800 805 2507

Please include the following information in your refund request:

  • Your name and contact information
  • Order number or transaction ID
  • Date of purchase
  • Reason for the refund request
  • Any relevant supporting documentation

6. Refund Processing

6.1 Review Period

We will review your refund request within 5-7 business days and notify you of our decision via email.

6.2 Approved Refunds

If your refund is approved:

  • The refund will be processed to your original payment method
  • Processing time is typically 5-10 business days
  • You will receive a confirmation email once the refund has been processed
  • Depending on your financial institution, it may take additional time for the refund to appear in your account

6.3 Denied Refunds

If your refund request is denied, we will provide an explanation of the reason. You may appeal the decision by contacting us with additional information.

7. Partial Refunds

In some cases, we may offer a partial refund if:

  • Only part of a service was provided
  • There was a minor issue with a product that does not warrant a full refund
  • A prorated refund is applicable based on usage

8. Cancellations

8.1 Customer-Initiated Cancellations

You may cancel services or subscriptions by:

  • Contacting us via email or phone
  • Using the cancellation option in your account settings (if applicable)

Cancellations must be made in accordance with the notice periods specified in your service agreement.

8.2 Company-Initiated Cancellations

We reserve the right to cancel orders or services if:

  • Payment cannot be processed
  • The product or service is unavailable
  • There is suspected fraudulent activity
  • Terms of Use have been violated

In such cases, a full refund will be issued if payment has already been processed.

9. Chargebacks

If you initiate a chargeback with your financial institution without first contacting us to resolve the issue, we reserve the right to dispute the chargeback and provide evidence of the transaction and our refund policy to your financial institution.

Initiating a chargeback may result in suspension or termination of your account and access to our services.

10. Exceptions and Special Circumstances

We may make exceptions to this Refund Policy on a case-by-case basis for special circumstances, such as:

  • Technical issues on our end that prevent product delivery
  • Significant errors or misrepresentations in product descriptions
  • Extenuating personal circumstances

Such exceptions are at our sole discretion.

11. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to the Website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

12. Consumer Rights

This Refund Policy does not limit any rights you may have under applicable federal or state consumer protection laws in the United States, including rights available to California residents under the CCPA/CPRA or other applicable statutes.

13. Contact Us

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

Sleep Foundation
8415 Pulsar Place, Suite 107
Columbus, OH 43240
United States
Email: admin@zoiufauna.world
Phone: +1 800 805 2507